Terms and Conditions of Service

Last Updated: March 8, 2026

Welcome to our website. By booking a service with our Denver-based cleaning company, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Scope of Service & Specialized Requirements

• Service Tiers: We provide Standard, Deep, and Move-In/Move-Out cleaning services.
• Service Level Requirements: To ensure our quality standards, a Deep Clean is required for all initial bookings (new customers). Additionally, for any existing client where the gap between professional cleanings exceeds 30 days, the service must be booked as a Deep Clean. We reserve the right to upgrade a ‘Standard Clean’ to a ‘Deep Clean’ at the prevailing rate if the home’s condition reflects more than 30 days of accumulated wear, dust, or grime.
• Exclusions: For the safety of our providers, we do not clean biohazards (including but not limited to mold, blood, or animal waste) or move furniture weighing over 25 lbs.
• Recurring Service Discounts & Cancellations: Discounts offered for recurring services (Weekly, Bi-Weekly, or Monthly) are predicated on a long-term service commitment. If a recurring service is cancelled before completing at least three scheduled visits, we reserve the right to charge the ‘one-time’ or ‘standard’ rate for all completed cleanings. The difference between the discounted rate and the standard rate will be applied to the final invoice or charged to the payment method on file.

2. Access & Working Conditions

• Entry Methods: Access may be provided via hidden key, digital code, concierge, or by the customer being present.
• Lock-out Fee: If a provider is unable to enter the property due to customer error (e.g., incorrect code or locked gate), a Lock-out Fee of 25% of the total booking fee will be charged.
• Environment: We require functional electricity, running water, and climate control.
• Pet Policy & Safety: For the safety of our staff and your animals, all pets must be managed or secured. We are not responsible for pets that exit the home while providers are entering or exiting the premises. If a pet is aggressive or overly stressed by the presence of cleaners, we require that they be secured in a crate or a separate room. Please ensure all pet waste is cleared prior to our arrival, as our staff does not handle animal biohazards.

3. Accounts & Security

• Accuracy: When you create an account, you must provide information that is accurate and current. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.
• Safeguarding: You are responsible for safeguarding the password used to access the Service and for any activities under your password. You agree not to disclose your password to any third party and must notify us immediately upon becoming aware of any security breach.

4. Payments, Reschedules, Cancellations, and Refunds

• Payments: When booking a service, whether for yourself or someone else you agree to pay for the service booked. Your card is captured at booking and charged automatically after the appointment is completed.
• Reschedules & Cancellations:
  • 48 Hours or More Notice: No fee.
  • Less than 48 Hours Notice: 25% of the booking fee.
  • Same-Day Reschedule/Cancellation: 100% of the booking fee.
• No Refund Policy: We do not issue refunds. All sales are final. If you are dissatisfied, please refer to Section 5.

5. Satisfaction Guarantee & Damage Policy

• Reclean Policy: Report quality issues within 24 hours of your service date. We will return to reclean those areas for free within a reasonable amount of time (typically 5 days). We understand extenuating circumstances and will work with you in certain situations outside of these parameters.
• Liability Limits: We assume no liability for damage to items that were previously unstable or incorrectly installed (e.g., a loose marble countertop or a heavy mirror not properly bolted). We are not liable for damage caused by inherent wear and tear or customer negligence.
• Glass Disclaimer: We are not liable for any pre-existing scratches or damage to glass surfaces discovered during the cleaning process.
• Reporting: Damage caused by provider negligence must be reported within 24 hours of your service date.

6. Non-Solicitation (Non-Poaching)

• You agree not to independently hire or solicit any provider introduced to you by our company for one year following your last service. If you hire a provider privately, a $2,000 referral fee is due immediately.

7. Intellectual Property & Media

• All website content is our property and protected by copyright.
• Media Rights: Our teams take “Before and After” photos for quality assurance. You grant us the right to use these for marketing and social media purposes. We will ensure all personal identity markers (family photos, mail, etc.) are blurred or obscured to protect your privacy. If you prefer that your property not be photographed or recorded, please notify us before your appointment begins. Choosing to opt out of this policy will in no way impact the high standard of cleaning or the level of service you receive.

8. Termination of Services

• We reserve the right to terminate services or cancel bookings at our sole discretion, at any time and without prior notice. This includes, but is not limited to, instances of non-payment, disrespectful or abusive behavior toward staff, or the presence of unsafe/hazardous working conditions. In the event of termination, any provisions regarding intellectual property, liability limits, and indemnification will remain in full effect.

9. Limitation of Liability & Service Disclaimer

• We strive for excellence in every home; however, our services are provided on an “as available” basis. Please note that while we use professional-grade techniques, we cannot guarantee the complete removal of permanent stains or the restoration of significant wear-and-tear.

To protect your home, we ask that you notify us of any surfaces requiring specialized care. Blue Skies Cleaning Services is not liable for damages resulting from the inherent fragility of certain materials or for indirect losses. In the event you are unsatisfied, our liability is limited to our “Reclean Policy” (Section 5), which ensures we return to make it right. By booking, you acknowledge these terms of service.

10. Governing Law & Changes

• Law: These Terms are governed by the laws of the State of Colorado. Modifications: We reserve the right to modify these Terms at any time. For material changes, we will strive to provide 30 days’ notice. By continuing to use our Service after revisions become effective, you agree to be bound by the revised terms.

Our Commitment to Denver Homeowners

Operating out of Denver, CO, our business is built on a foundation of clear communication and professional standards. Our Terms and Conditions are designed to protect the integrity of your home while ensuring our cleaning teams can work effectively. From our “Baseline Deep Clean” requirement for new clients to our automated, hassle-free billing, every policy is crafted to remove the guesswork from professional home care.

We believe a successful service relies on a partnership; we provide the expertise and professional supplies, while we ask our clients to provide a safe, accessible environment—including the management of pets and utilities. While we maintain a strict “no refund” policy, our 24-hour satisfaction guarantee ensures that we never walk away from a job until it meets our high standards. By choosing us, you are opting for a transparent, reliable service framework that prioritizes the security of your data, the safety of our providers, and the absolute cleanliness of your home.